Altura Financial Services Pvt. Ltd. - Customers who wish to send in complaint/feedback over any issue can use the following channels.
Please contact Customer Relationship Manager.
Timings: 10 am to 6 pm on week days
If you are not satisfied with the response received from the branch or if you don't receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints.
If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.
Grievance Redressal Officer (Nodal Officer)
Name: Mr. Ravi Shankar Kumar
Address: Ground Floor Plot No-121, Block-B, Pocket-4, Sector-23, Dwarka, New Delhi 110077
Contact No: +91-7700840543
Email: grievance@alturafinancials.com
Also, if the complaint / dispute are not redressed within a period of one month, the customer may appeal to the RBI on the following address:
The General Manager
Deptt. Of Non-Banking Supervision (DNBS)
Reserve Bank of India
6, Sansad Marg, New Delhi- 110001
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